Refund Policy

Overview and Governing Principles

This Refund Policy governs all payment-related matters, including refund eligibility, cancellation terms, and dispute procedures, for advisory consulting engagements conducted by Klyrova Analytics ("we," "us," "our," or "Company") with clients ("you," "Client").

Klyrova Analytics delivers specialized, knowledge-intensive advisory services that require significant investment of professional time, research, and intellectual effort prior to and throughout each engagement. Our refund policy reflects the bespoke and time-invested nature of such services while maintaining a commitment to fair dealing and client satisfaction.

By executing a Statement of Work or making payment for any Klyrova Analytics service, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

Nature of Our Services

Klyrova Analytics provides professional advisory and consulting services in the areas of data analytics strategy, technology stack evaluation, analytics infrastructure assessment, vendor selection, and organizational analytics maturity. Our services are delivered as intellectual work product, including written reports, strategic frameworks, presentation materials, workshops, and advisory sessions.

Because our services are inherently intangible and customized to each client's specific context and needs, and because work begins immediately upon engagement confirmation, refunds cannot be provided on the same basis as physical product returns. The allocation of any refund is therefore directly tied to the proportion of work completed and resources already expended at the time a refund request is made.

Retainer and Deposit Payments

Many Klyrova Analytics engagements require an upfront retainer or deposit payment to secure availability, initiate scoping, and begin preliminary research. The following terms apply to such payments:

Initial Retainer

An initial retainer payment is required to formally commence an engagement. This retainer compensates Klyrova Analytics for scheduling reservation, scoping calls, initial research, and the opportunity cost of declining other engagements during the committed period. As such, retainer payments are generally non-refundable once work has commenced.

Pre-Commencement Cancellation

If a client cancels an engagement before any work has commenced and before a Statement of Work has been signed, a full refund of any deposit or retainer paid may be issued at Klyrova Analytics' discretion. If a Statement of Work has been signed but no billable work has been initiated within forty-eight (48) hours of signing, a partial refund of up to seventy-five percent (75%) of the retainer may be considered.

Ongoing Retainer Arrangements

For clients on a recurring monthly retainer arrangement, each monthly retainer payment covers advisory services delivered within that billing period. Unused retainer hours within a given month do not carry forward and are not refundable, unless otherwise specified in your signed agreement.

Milestone and Deliverable-Based Payments

For project-based engagements structured around defined milestones and deliverables, the following payment and refund terms apply:

• Pre-Milestone Payments: Payments made in advance of a milestone are applied toward the work to be performed in that milestone phase. If a client cancels before a milestone phase begins, a refund proportional to the unstarted work within that phase may be considered.
• In-Progress Milestones: If cancellation occurs during an active milestone phase, Klyrova Analytics will invoice for the proportion of work completed within that phase as of the cancellation date. Any amounts paid in excess of the proportional completion amount may be refunded.
• Completed Milestones: Payments corresponding to fully completed and delivered milestone phases are non-refundable, regardless of whether the client proceeds with subsequent phases of the engagement.
• Deliverable Acceptance: Unless a client submits written objection to a delivered milestone within ten (10) business days of delivery, the deliverable is deemed accepted, and the corresponding payment is considered earned and non-refundable.

Refund Eligibility Schedule

The following schedule provides a general reference for refund eligibility based on the timing of a cancellation request relative to the commencement of work. All amounts are approximate and subject to proportional adjustment based on actual work completed.

Percentage completion is determined by Klyrova Analytics based on documented time logs, work product created, research conducted, and communications exchanged. We will provide a written breakdown upon request.

Grounds for Refund Consideration

Klyrova Analytics will give genuine consideration to refund requests submitted on the following grounds:

Material Service Failure

If Klyrova Analytics fails to deliver a contracted deliverable within an agreed timeline, or if a delivered work product materially deviates from the agreed scope of work as defined in the signed Statement of Work, the client may request a refund or partial credit for the affected portion. The client must provide specific written documentation of the alleged deficiency within ten (10) business days of the delivery date.

Inability to Perform

If Klyrova Analytics is unable to commence or complete an engagement due to internal circumstances beyond its reasonable control, a full or proportional refund will be issued for the unperformed portion of the engagement without penalty to the client.

Duplicate or Erroneous Charges

If a client has been charged in error or charged twice for the same service, a full refund of the erroneous charge will be issued promptly upon verification. Please contact us immediately if you believe an error has occurred.

Mutual Agreement

In cases where both parties mutually agree to terminate an engagement before its natural conclusion, the refund amount will be negotiated in good faith based on the proportion of work completed and agreed upon in writing by both parties.

Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• The client changes their mind about the engagement after work has commenced, without any failure on the part of Klyrova Analytics
• The client fails to provide necessary information, access, or cooperation required to deliver the contracted services, causing delays or incomplete deliverables
• The client is dissatisfied with strategic recommendations that were prepared in good faith, thoroughly researched, and delivered in accordance with the agreed scope
• The client's internal priorities, budget, or organizational circumstances change after engagement commencement
• The client has already approved, accepted, or acted upon a delivered work product
• Services were delivered more than sixty (60) days prior to the refund request, unless the issue was not discoverable within that period
• The request is made following the conclusion of a completed engagement where all deliverables were accepted
• The client fails to submit a written objection to a deliverable within the ten (10) business day review window specified in Section 4

Engagement Cancellation by Client

A client wishing to cancel an active engagement must provide written notice to Klyrova Analytics via email. The following process and financial terms apply upon receipt of a cancellation notice:

• Immediate Work Cessation: Upon receipt of written cancellation notice, Klyrova Analytics will suspend all billable work within one (1) business day, unless the client requests otherwise.
• Work-in-Progress Assessment: Klyrova Analytics will prepare a written summary of work completed to date, including hours logged, deliverables produced, and percentage of engagement completed, within five (5) business days of the cancellation notice.
• Final Invoice: If the work completed exceeds amounts already paid, a final invoice for the outstanding balance will be issued. If amounts paid exceed the value of work completed, a proportional refund will be calculated and issued.
• Deliverable Transfer: Completed work product created prior to the cancellation date will be delivered to the client upon settlement of all outstanding amounts owed.
• Notice Period: For ongoing retainer arrangements, clients are requested to provide a minimum of fifteen (15) calendar days written notice of cancellation. Cancellations made with less notice may not be eligible for prorated refunds of the current billing period.

Engagement Termination by Klyrova Analytics

Klyrova Analytics reserves the right to terminate an engagement under the following circumstances, with the corresponding financial treatment:

Termination for Cause

Klyrova Analytics may terminate an engagement immediately for cause in the event of: non-payment of invoices beyond thirty (30) days; client conduct that is abusive, threatening, or otherwise harmful to our personnel; client misrepresentation of material facts that affect the engagement; or client breach of confidentiality or contractual obligations. In such cases, no refund will be issued, and the client remains liable for all work completed to date.

Termination for Convenience

If Klyrova Analytics terminates an engagement for convenience without cause, we will provide a minimum of ten (10) business days written notice and will refund all amounts paid for work not yet completed or initiated. All completed work product will be delivered to the client at no additional charge.

Force Majeure

In the event that either party is unable to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, or severe health emergencies, parties will negotiate a fair and reasonable resolution in good faith. Amounts paid for unperformed services will be refunded proportionally.

Dispute Resolution Process

Klyrova Analytics is committed to resolving payment and refund disputes fairly and efficiently. In the event of a disagreement regarding a refund determination, the following process applies:

How to Submit a Refund Request

To submit a refund request, please contact Klyrova Analytics in writing with the following information:

• Your full name and organization name
• The engagement name or reference number as indicated on your Statement of Work or invoice
• The amount paid and date of payment
• A clear and specific description of the reason for your refund request
• Any supporting documentation, such as email correspondence, deliverables received, or evidence of a service deficiency
• Your preferred refund method, if applicable

Refund requests must be submitted within sixty (60) calendar days of the payment date or the date of delivery of the final deliverable, whichever is later, unless the issue could not reasonably have been discovered within that period. Requests submitted outside this window will be reviewed at Klyrova Analytics' sole discretion.

Processing and Timeline

Once a refund request has been reviewed and approved, the following timelines and procedures apply:

• Review Period: Klyrova Analytics will complete its review and communicate a determination within ten (10) business days of receiving a complete refund request.
• Refund Issuance: Approved refunds will be processed within seven (7) business days of the determination date.
• Refund Method: Refunds will be issued via the same payment method used for the original transaction where technically possible. If the original payment method is unavailable, we will coordinate an alternative method with the client.
• Processing Fees: Payment processing fees charged by third-party processors are non-refundable and will be deducted from the refund amount where applicable.
• Currency: All refunds will be issued in United States Dollars (USD), the currency in which services are billed. Klyrova Analytics is not responsible for foreign exchange fluctuations affecting refund amounts received in other currencies.
• Bank Processing Time: After Klyrova Analytics initiates a refund, it may take an additional three (3) to ten (10) business days for the funds to appear in your account, depending on your financial institution.

Changes to This Policy

Klyrova Analytics reserves the right to modify this Refund Policy at any time. Material changes will be reflected by updating the "Last Updated" date at the top of this page. The Refund Policy in effect at the time a Statement of Work is signed will govern that engagement, unless both parties agree in writing to apply updated terms.

We encourage clients to review this Policy prior to entering into any new engagement. Continuing to engage Klyrova Analytics following a Policy update constitutes acknowledgment of the revised terms for any new engagements initiated after the update date.

Contact Us

For any questions regarding this Refund Policy, to submit a refund request, or to discuss payment-related matters, please contact us using the information below. We are committed to responding promptly and working toward a fair resolution.